Privacy Policy & Data Protection
At Radwell International, protecting your personal data and commercial information is paramount. This policy details our standards for gathering, handling, safeguarding, and honoring your data privacy rights across industrial automation supply, repair, and lifecycle services.
1. Overview & Scope
This Privacy Policy applies to personal information gathered through Radwell International websites, customer portals, parts purchasing platforms, repair request systems, customer service interactions, and on-site operational facilities. We act as the data controller regarding customer, vendor, and visitor data collected for commercial supply, support, and repair of industrial automation systems.
Core Privacy Principles
- Lawful, fair, and transparent handling
- Purpose limitation and data minimization
- Strict operational and cryptographic security
- Prompt support for consumer & statutory rights
2. Information We Collect
We collect personal information necessary to deliver our industrial supplies, fulfill equipment repair orders, evaluate decommissioned assets, and maintain business communications.
• Full name, business email address, and job title
• Billing address, delivery site location, and phone numbers
• Payment information (processed securely through certified gateways)
• Part inquiry specifications, serial numbers, and equipment logs
• Device specifications, operating systems, and browser types
• IP addresses, approximate geographic location, and session records
• Essential performance, analytics, and functional session cookies
• Referral URLs and interaction timelines across catalog pages
3. How We Use Information
All collected records are applied directly to service execution, system integrity, and relationship maintenance. Specifically:
- Order & Repair Fulfillment: Processing purchase orders, arranging logistics, tracking dispatches, and updating engineering status on repairs.
- Customer Support & Warranty: Resolving part compatibility queries, administering returns, managing RMA numbers, and honoring repair warranties.
- Procurement & Surplus Buyback: Assessing industrial surplus submissions, verifying authenticity, and issuing payouts.
- System Security & Fraud Prevention: Protecting our infrastructure against malicious activity, payment fraud, and unauthorized platform access.
4. Legal Bases for Processing
In compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and applicable regional privacy laws, we process data under the following legitimate grounds:
Contractual Necessity
Fulfilling supply contracts, quotes, logistics, and repair service agreements.
Legitimate Interests
Enhancing service reliability, industrial asset validation, and preventing fraud.
Legal Obligation
Adhering to tax laws, commercial export controls, and regulatory audit mandates.
5. Storage, Retention & Security
We implement robust technical and organizational security controls, including TLS/HTTPS encryption in transit, AES-256 encryption at rest, role-based database permissions, and routine vulnerability audits.
Data is retained only as long as required to service your commercial account, honor active hardware warranties, and fulfill statutory tax or accounting preservation laws (typically up to 7 years following the conclusion of commercial activity).
6. Your Statutory Rights
Depending on your location, you have enforceable legal rights regarding your personal records under GDPR, UK GDPR, and CCPA/CPRA regulations:
Request a complete copy of records held about you in a structured, commonly used digital format.
Correct inaccurate information or request deletion of data where retention is no longer legally mandated.
Opt out of direct marketing communications or object to data processing driven by legitimate interest grounds.
7. International Data Transfers
As an international industrial automation supplier operating across the UK, Europe, and North America, your information may be processed in facilities outside your home jurisdiction. All cross-border transfers are governed by standard contractual clauses (SCCs), UK International Data Transfer Agreements (IDTAs), and equivalent legal adequacy frameworks to guarantee identical levels of data protection.
8. Contact & DPO Inquiries
To exercise any of your data privacy rights, file a formal inquiry, or lodge a data-related complaint, please reach out to our dedicated compliance team:
Radwell International Data Protection Team
Industrial Automation Lifecycle Services
You also hold the legal right to submit complaints directly to your local supervisory authority (such as the UK ICO or EU Data Protection Authorities).